Privacy Policy

1. Data We Collect

• •Account data: name, email address, and phone number.
• •Ticket purchases and event attendance records.
• •Payment confirmations processed via our mobile money partners. We do not store full payment credentials.
• •Device and session data for security and fraud prevention.

2. How We Use Your Data

• •To manage your account and deliver tickets to your device.
• •To process payments and confirm orders via M-Pesa, Airtel Money, and other networks.
• •To send event updates, booking confirmations, and service notifications.
• •To operate our loyalty programme and calculate tier rewards.

3. Your Rights

• •Access, correct, or delete your personal data at any time via your profile settings.
• •Export a copy of all data we hold about you in JSON format.
• •Opt out of non-essential analytics cookies using our cookie preference centre.
• •Request account deletion, which anonymises your personal data immediately upon your request.

4. Cookies & Analytics

We use essential cookies for authentication and secure session management — these cannot be disabled as the platform cannot function without them. We may also use analytics cookies to understand how the platform is used and improve the experience. Analytics cookies require your explicit consent and can be managed at any time using the cookie preference banner.

5. Data Sharing

We do not sell your personal data. We share data only with service providers necessary to operate the platform: mobile money processors for payment, Supabase for database hosting, and Vercel for application delivery. All providers are contractually bound to protect your data.

6. Contact

For privacy questions or to exercise your rights, contact us at privacy@soulful.co.tz.